Kevin Wu is the CEO of Leaping AI. Leaping AI automates complex call centers with self-improving voice AI agents. Generative AI (GenAI) is omnipresent in the current news cycle. Contact centers are ...

Very seldom do voicebot designers put in the effort to take advantage of even the lowest hanging fruit at their disposal to deliver user delight. For a medium that is as unsparing and spartan in its ...

How do you think a voicebot should respond to an insult, a slur or a misogynistic comment from a customer? A few months ago, I posted a Linkedin survey that asked this question: "How do you think a ...

The voicebot ecosystem is growing immensely — and amazing opportunities abound. Reading a recent post by Alon Bonder, and realizing the main subject of conversation for product managers, startups, and ...

Walgreens tapped Nuance’s artificial intelligence-powered digital assistant to expand scheduling COVID-19 vaccine appointments for consumers beyond the retail giant’s web-based portal. Walgreens ...

BURLINGTON, Mass., March 01, 2021 (GLOBE NEWSWIRE) -- Cerence Inc. (NASDAQ: CRNC), AI for a world in motion, today announced that Cerence CEO Sanjay Dhawan and Simon Euringer, Head of Connected Drive, ...

Do you feel overwhelmed by the tsunami of information on novel coronavirus doing the rounds on social media but don’t know where to look for authentic data? An engineer, a techie, a doctor and a ...

Join our daily and weekly newsletters for the latest updates and exclusive content on industry-leading AI coverage. Learn More The smart speaker industry is on the upswing. That’s according to a ...