Throughout the 2010s, brick-and-mortar retailers worked hard to keep up with the evolving consumer landscape. Then COVID-19 arrived and accelerated the rate of change, challenging stores even more to ...

Before 2020, improving the customer experience and expanding sales opportunities were already top of mind for many drug stores and retail pharmacies. COVID-19 changed everything. While benefiting the ...

Many shoppers buy their holiday gifts online to avoid long lines, but some may still end up waiting in a “virtual queue”this season. Retailers are now implementing these queues as a way to control ...